Beginning ASAP

Pay Grade 65, 12 months

DCS TECHNOLOGY TECHNICIAN II

General Statement of Job

An individual in this class supports and maintains both administrative and instructional computers, software and networks. This work includes repair of all technology-related equipment. Employee provides onsite assistance in classrooms, media centers, computer labs, and administrative offices. Employee identifies problems and takes appropriate corrective action. Employee installs and upgrades all technology-related equipment in network and standalone environments. Typically, this employee will provide first response support from the system level for the maintenance and operation of computers, software, and networks at the building level. Employee may have multiple school sites to maintain. Complex problems are researched and resolved or referred to the Technician III or Network Engineer position(s). This position is distinguished from the Technician I by its emphasis on a multi-site support requirement and more specialized knowledge of computer hardware, software and computer networks. Reports to the Executive Director of Technology.

SPECIFIC DUTIES AND RESPONSIBILITIES

ESSENTIAL JOB FUNCTIONS

Under the supervision of the Technician III or Network Engineer, performs installations of hardware, software, and related peripherals.

Ensures the maintenance of all computers, software, and related peripherals as required through the use and task management within the work order system.

Installs upgrades to hardware and software by imaging technology and network shares maintained with installation files, drivers and basic input output system firmware.

Makes recommendations to technology staff regarding upgrades and replacement of technology related equipment based on research and experience.

Reads and interprets schematics, wiring diagrams and manuals and performs wire installations, data terminations and communication integrity verifications.

Operates standard and specialized electronics devices in testing and troubleshooting computers and other technology-related equipment.

Assists in the maintenance and upgrading of other types of technology such as the telephone system, security systems and operational control systems.

Staying after normal operating hours to set up, run and support board of education meetings, school plays, sporting events, graduations, convocations or when various outages must get resolved after hours.

Attends classes and seminars to enhance knowledge of equipment and operating systems.

KNOWLEDGE, SKILLS AND ABILITIES

Strong knowledge of computers and related technologies.
Strong knowledge of audio visual systems including sound boards.
General knowledge of components of the wide and local area networks.
General knowledge of mechanical, electronic, and computer schematics.
Ability to repair and maintain computers, wireless devices and peripherals.
Ability to create spreadsheets to track technology-related fixed assets and inventory.
Ability to use a work-order management system for routine repairs and maintenance.
Ability to work with the IT Team to manage and mitigate information security risks.
Ability to communicate effectively with all levels of technology users.
Ability to establish and maintain effective working relationships.
Ability to prioritize and organize time effectively.
TRAINING AND EXPERIENCE

Required:

High school diploma (or GED).

Knowledge and use expertise with Windows devices.

Knowledge and use expertise with Chrome devices.

Preferred:

Graduation from a two-year college or technical school with a degree in a related field.

Eighteen months of experience, or an equivalent combination of education and experience in Windows computers, Windows servers, and Windows deployment systems (Microsoft System Center Configuration Manager).

Knowledge and use expertise with Chromebooks and Google Apps.

Knowledge and use expertise with Apple equipment especially iPads.

Knowledge and use expertise in Mobile Device Management (MDM) systems and software (JAMF preferred).

Certifications: CompTIA ITF+, A+, Network+

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED

TO PERFORM ESSENTIAL JOB FUNCTIONS

Physical Requirements: Must be physically able to operate a variety of equipment and tools, including computer software, computer hardware, cables, etc. Must be able to exert up to 60 pounds of force occasionally, and/or up to 15 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Must be able to climb ladders and perform above ceiling level work. Physical demand requirements are in excess of those for Medium Work.

Conceptual Awareness: Requires the ability to compare and/or judge the readily observable, functional, structural or composite characteristics (whether similar or divergent from obvious standards) of data, people or things.

Interpersonal Communication: Requires the ability to speak and/or signal people to convey or exchange information. Includes receiving instructions, assignments and/or directions from supervisors.

Language Ability: Requires the ability to read a variety of correspondence, technical manuals, newsletters, trade journals, etc. Requires the ability to prepare reports, forms, training materials, documentation, etc. using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to speak to people with poise, voice control and confidence.

Intelligence: Requires the ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions; to interpret an extensive variety of technical instructions in mathematical or diagrammatic form; and to deal with several abstract and concrete variables.

Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow and give oral and written instructions. Must be able to communicate effectively and efficiently in a variety of technical or professional languages in standard English, including computer terminology.

Numerical Aptitude: Requires the ability to utilize mathematical formulas; to add and subtract; multiply and divide; utilize decimals and percentages; understand and apply the theories of algebra and geometry.

Motor Coordination & Dexterity: Requires the ability to coordinate hands and eyes rapidly and accurately in using computer equipment. Requires the ability to type, handle a variety of tools and equipment, manipulate wires, etc. Must have minimal levels of eye/hand/foot coordination.

Visual and Spatial Aptitude: Requires visual acuity to complete essential duties, including the ability to conceptualize visual representations and differentiate size, shape, distance, and color.

Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress and when confronted with persons acting under stress.

Physical Communication: Requires the ability to talk and hear: (Talking: expressing or exchanging ideas by means of spoken words. Hearing: perceiving nature of sounds by ear). Must be able to communicate via telephone.

DISCLAIMER

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.