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Installation & Repair Technician – Yadtel Telecom

Installation & Repair Technician – Yadtel Telecom

Job Type:

Full Time

Location:

Mocksville

Posting End Date:

September 2, 2020

          Job Summary
          Provides telecommunications and customer network products and services to residential and business customers by installing, testing, and maintaining facilities and equipment

          Essential Job Functions
          • Determines project requirements by analyzing service orders and trouble reports, including materials needed
          • Utilizes service order plant information by connecting copper and fiber jumpers from central office equipment to cable pairs and fiber optic distribution plant
          • Establishes service to customer premises by connecting copper cable pairs, subscriber carrier equipment and fiber optics to drops, protectors and ground assembly
          • Establishes customer station connections by installing Category 6 network wiring and jacks, DSL equipment, in-home Ethernet distribution
          • Understands & troubleshoot IP Network
          • Install & Troubleshoot wireless IP Network
          • Responds to trouble reports by analyzing trouble reports; utilizing test equipment; making repairs and recording results; coding out trouble tickets
          • Maintains customer relations by making contact with customers to clarify service needs and explain methods to be used to complete service requirements; scheduling appointments, installing service and clearing troubles to satisfy customer needs
          • Maintains inventory by keeping truck stock; recording daily material usage
          • Maintains safe work environment by keeping work areas neat and clean and utilizing Yadkin Valley, OSHA and industry safety practices
          • Maintains technical knowledge by on the job training, certifications, and attending educational or vendor learning opportunities
          • Contributes to installation and repair department effort by coordinating operations with other departments; recommending options and course of action; implementing directives
          • Provides Saturday and holiday coverage by participating in scheduled work rotation
          • Maintains twenty-four-hour emergency service coverage by participating in on-call scheduling and staggered workforce hours; being available for call-out
          • Understands & troubleshoot IP Network
          • Install & Troubleshoot wireless IP Network
          • Maintains and safely operates a company vehicle for work assignments
          • All duties as assigned

          Knowledge, Skills and Abilities
          • Proficiency in installing, configuring and troubleshooting residential WiFi networks
          • Understand and troubleshoot IP network.
          • Install & Troubleshoot wireless IP network
          • Proficiency in the programming and trouble resolution of customer video equipment
          • Knowledge in application of TCP/IP
          • Knowledge in application of Ethernet
          • Knowledge of basic fiber optics theory
          • Knowledge of RUS practices for station installation and repair
          • Knowledge of Yadkin Valley, OSHA and industry safety practices
          • Possess and maintain a valid driver’s license
          • Proficiency with Microsoft Applications – PC and windows software
          • Individual judgement and independent decisions required to carry out job duties
          • Good verbal communication skills
          • Ability to work variable work schedules/shifts, and all overtime as required
          • Excellent customer service and communication skills – for both internal and external customers
          Education and Experience
           High School Diploma or equivalent is required.
           Associates Degree in Information Technology, Telecommunications, Computer Science or Electronics is preferred (any engineering discipline is acceptable)
           Minimum of 1 year direct customer service experience
           WiFi Installation and knowledge preferred
           Two years Telecommunications installation, IT or related work is preferred.
           Strong technical/computer skills and experience with Microsoft applications is required.

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