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Hotel Front Desk Associate – Hampton Inn – Bermuda Run

Hotel Front Desk Associate – Hampton Inn – Bermuda Run

Job Type:

Full Time

Location:

Bermuda Run

Posting End Date:

November 30, 2021

How to Apply:

    • Email
    derrick.cherry@hilton.com
        • In Person
        196 NC Hwy 801 N Advance, NC 27006

        We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

        Responsibilities

        Perform all check-in and check-out tasks
        Manage online and phone reservations
        Inform customers about payment methods and verify their credit card data
        Register guests collecting necessary information (like contact details and exact dates of their stay)
        Welcome guests upon their arrival and assign rooms
        Provide information about our hotel, available rooms, rates and amenities
        Respond to clients’ complaints in a timely and professional manner
        Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
        Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
        Upsell additional facilities and services, when appropriate
        Maintain updated records of bookings and payments
        Skills

        Work experience as a Hotel Front Desk Agent, Receptionist or similar role
        Experience with hotel reservations software, like ONQ
        Understanding of how travel planning websites operate, like Booking and TripAdvisor
        Customer service attitude
        Excellent communication and organizational skills

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